TERMS AND CONDITIONS

Hanoi Head Office

Suite 302, The One Bulding,

No.2 Chuong Duong Do Str, Hoan Kiem Dist, Hanoi Cty, Vietnam.

Mobile Hotline/Operator +848-6680-6680

Email: info@empirenoblecruise.com

Halong Bay Waiting Lounge

No.19 Tuan Chau Marina, Halong City, Quang Ninh Provin, Vietnam.

Mobile Hotline/Reception +848-6690-6690

All general inquiries must be made directly to:
Address: Suite 302, The One Building, No.2 Chuong Duong Do Str, Hoan Kiem Dist, Hanoi.
Hotline: +848-6680-6680
E-mail: info@empirenoblecruise.com
Website: https://empirenoblecruise.com
Travel Agents make any booking and reservations in writing per e-mail.
Empire Noble Cruise has the right to reject any verbal bookings.
No allotments of slots will be given to Travel Agents, Empire Noble Cruise reserves the right to manage all bookings to its full discretion.
Empire Noble Cruise replies to any inquiry and booking within 24 (twenty-four) hours.
Travel Agents submit all required passenger details, number of passengers, full passenger names, check-in, and check-out dates, passport numbers, visa expiry dates, special requests (e.g. vegetarian meal, honeymooner) etc., to Empire Noble Cruise per standard form to the specified deadlines (one day before the cruise sail).
All passengers must embark with valid passports & Vietnam visas. Empire Noble Cruise reserves the right not to carry a passenger without a valid visa.
Children whose traveling documents are attached to their parent’s passports must travel with their parent. Failure to comply might result in penalties imposed by the local authority which shall be borne by Travel Agents and Empire Noble Cruise reserves the right to release the bookings under the above circumstances.
Empire Noble Cruise advises Travel Agents in writing the exact arrival time and pick-up point of passengers in Halong Bay. Travel Agents fully responsible for the proper and timely arrival of passengers. Travel Agents are further responsible for clearly forwarding all information to their drivers or tour guides.
Any employees or contractors of Travel Agents entering Empire Noble Cruise premises and delivering passengers for check-in are to oblige to Empire Noble Cruise company standards and regulations and to follow the instructions of Empire Noble Cruise personnel at all times.
Empire Noble Cruise maintains the right to a timely departure of its vessels. Empire Noble Cruise further reserves the right to apply an additional charge to Travel Agents for any unscheduled transfer to the vessel due to delayed passenger arrival.